The influence of the spoken interaction with english native speakers in the english pronunciation of the personnel working in San Salvador-Based Call-Centers

Alvarenga Rodriguez, Dalia Beatriz and Artiga Vásquez, Mercedes Del Carmen and Menéndez de Ascencio, Dina Lizeth (2017) The influence of the spoken interaction with english native speakers in the english pronunciation of the personnel working in San Salvador-Based Call-Centers. Bachelor thesis, Universidad de El Salvador.


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Call Centers have become an important industry in El Salvador; they are nowadays the main source of employment for people how speaks English in the country. Keilhauer (2011) argued that El Salvador has 45 call centers operating with 12,000 employees. This industry keeps growing every year. Call Centers offer better job opportunities and attractive salaries. Besides earning a salary, people who work at those places have access to interact with English speakers with different accents, in a direct manner. This interaction provides a wide range of proficiency improvement opportunities of English. The majority of non-native English speakers have a thick accent in their pronunciation. There is big percentage of non-native English speakers who had learnt English in schools, academies and universities with an unnatural and deficient pronunciation because they were taught by teachers with a lack of naturalness in their pronunciation. Additionally, the lacks of interaction with native English speakers affect their pronunciation. Vygotsky (1962), argued that interaction with other people is critical to the learning process. According with this author the interaction is crucial in the process of the development of the language. The absence of interaction with native speakers results in a strong accent and poor pronunciation. This research project pretends to analyze the influence that participants potentially acquired in pronunciation as a result of the constant spoken interaction with English native speakers through the phone. Pronunciation will be studied from the point of view of connected speech: Rhythm, intonation, assimilation, elision and linking plus the use of the schwa sound. All of those aspects are set in the phonological rules of the General American dialect, which the study used as a standard measurement. The aim of this study was to measure the frequency of aspects of connected speech and their influence on participants´ pronunciation as a result of contact with English native speakers.

Item Type: Thesis (Bachelor)
Uncontrolled Keywords: Spoken interaction with english native speakers ; English pronunciation ; Call-Centers
Subjects: 400 Lenguas > 420 Inglés e inglés antiguo
Divisions: Facultad de Ciencias y Humanidades > Licenciatura en Idioma Inglés Opción Enseñanza
Depositing User: Ernesto aviles
Date Deposited: 06 Nov 2017 19:47
Last Modified: 06 Nov 2017 19:49

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